A BRIDE-TO-BE claims her special day will be ruined after seven of the 10 dresses bought for her wedding are too big for her bridesmaids.
But the shop that sold Louise Long the dresses for £1,300, Brentwood-based Jeneveve, told the bride in an e-mail not only did she seem "satisfied" with the garments but staff had done all they could to help.
Miss Long, 32, from Pilgrims Hatch, who is due to marry her fiancé Denny Nash, 31, at Bentley St Paul's Church on July 28, claims she had measurements taken for eight gold chiffon dresses in November last year and gave measurements herself for a further two dresses.
The dresses arrived at the Brentwood store on May 20 and were collected and paid for soon after.
It was only when the bridesmaids met to try them on, claims the bride, that they realised the sizes were wrong, and several shades darker than expected.
Although Miss Long is satisfied with three of the dresses, seven do not fit, she said. The two for which she provided the measurements, the bride admits, are also too big.
Miss Long said: "The colour scheme is something I can live with, but seven of the dresses are far too big. Where one dress should have been a size eight, it's big enough for a man.
"I want them to pay for the alterations and sort it out. They have offered a full refund but I don't need a full refund.
"What has really baffled me is if the dresses are standard sizes – which they appear to be – why did we come in to get measured up? I don't see why I should pay for alterations elsewhere."
Compensation of £150 for the different coloured material was offered to Miss Long, if she agreed to take the dresses. This was down to a supplier issue due to the dresses being ordered in 2010.
A full refund or alternative dresses at no extra cost were offered by the shop on Ongar Road.
A spokesman for the shop said: "We will not enter into any discussions with a third party as we are dealing with the customer directly."